Privacy Policy — dax88

Introduction & Scope

This Privacy Policy ("Policy") applies to all personal data collected, processed, and stored by dax88 in connection with the operation of the dax88 online betting and casino platform, accessible at dax88.cam ("Platform"). It covers all registered Account holders, visitors to the Platform, and any individual whose personal data is processed by dax88 in connection with the services described in our Terms & Conditions.

dax88 operates as an internationally licensed online gambling platform serving English-preference players in Indonesia. As part of our commitment to Indonesian members — players based in cities including Jakarta, Surabaya, Bandung, Medan, Yogyakarta, Bali, Semarang, Makassar, and across the archipelago — we have designed our data handling practices to reflect both our international licensing obligations and the expectations of a modern, privacy-conscious audience.

By registering an Account on dax88, depositing funds, or using any service offered on the Platform, you confirm that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the dax88 Platform.

Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person. This includes but is not limited to name, date of birth, email address, telephone number, IP address, device identifiers, payment account details, and any other information that, alone or in combination, can identify you.
• "Processing" — any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, or deletion.
• "Data Controller" — the entity that determines the purposes and means of processing Personal Data. For the purposes of this Policy, the Data Controller is the licensed operator of the dax88 Platform.
• "Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, subject to a binding data-processing agreement.
• "User" / "you" / "your" — any individual who accesses, registers on, or interacts with the dax88 Platform.
• "KYC Data" — identity verification data collected during the Know Your Customer process, including government-issued ID documents, proof-of-address documents, and selfie verification images.
• "Cookies" — small text files stored on your browser or device by the dax88 Platform for the purposes described in Section 11.

Data Controller

The Data Controller responsible for your Personal Data collected through the dax88 Platform is the international licensed operator of dax88.cam. dax88 operates under international gaming licenses and maintains its primary data-processing infrastructure in accordance with the regulatory requirements of those licensing jurisdictions.

For all data-related inquiries, access requests, and complaints, please contact our designated Data Protection contact using the details provided in Section 15 of this Policy.

Data We Collect

dax88 collects the following categories of Personal Data in connection with the operation of the Platform:

How We Collect Your Data

dax88 collects Personal Data through the following channels:

• Direct submission by you: when you register an Account, complete the KYC process, make a deposit or withdrawal request, contact our support team, or update your Account settings.
• Automated technical collection: when you access and use the Platform, our servers automatically log technical data including your IP address, device fingerprint, session duration, and in-game activity. This data is collected via standard web-server logging, analytics tools, and our platform's event-tracking infrastructure.
• Cookies and similar technologies: as described in Section 11 below, dax88 uses cookies and similar tracking technologies to maintain session state, remember your preferences, detect fraud, and analyze Platform performance.
• Third-party sources: dax88 may receive supplementary identity verification data from third-party KYC service providers, fraud-prevention databases, and payment processors to validate the accuracy of the information you have submitted directly.

Purposes & Legal Basis for Processing

dax88 processes your Personal Data for the following purposes, each supported by a defined legal basis:

Sharing Your Personal Data

dax88 does not sell, rent, or trade your Personal Data to third parties for their own commercial purposes. We share your data only in the circumstances and with the categories of recipient described below, and only to the extent necessary for each stated purpose:

• Payment processors and banking partners: to execute deposit and withdrawal transactions via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, OVO, DANA, GoPay, ShopeePay, LinkAja, and other approved IDR payment channels. These partners act as Data Processors under binding contractual terms.
• KYC and identity verification service providers: third-party providers used to verify the authenticity of identity documents and confirm age eligibility. These providers process only the data necessary for verification purposes and are prohibited from using it for any other purpose.
• Fraud prevention and anti-money-laundering (AML) services: dax88 shares Account and transaction data with specialist fraud-prevention platforms to detect and prevent suspicious activity. These services operate under binding data-processing agreements.
• Game content providers: studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited session-level data (e.g., stake amounts, game outcomes) in connection with the delivery of their games through the dax88 Platform. No personally identifiable data beyond session tokens is shared with game studios.
• Regulatory and licensing authorities: dax88 is obligated to disclose Account and transaction data to its licensing regulators upon request, and to law enforcement authorities where required by valid legal process (court order, regulatory investigation, or equivalent).
• Group companies and platform service providers: companies within the dax88 corporate group and third-party infrastructure providers (e.g., cloud hosting, analytics platforms, customer support software) may access Personal Data as necessary to support Platform operations. All such access is governed by binding data-processing agreements.

International Data Transfers

As an internationally operated platform, dax88 may process and store Personal Data on servers located outside Indonesia. Where data is transferred to jurisdictions that do not provide an equivalent level of data protection, dax88 ensures appropriate safeguards are in place — including standard contractual clauses or equivalent data-transfer mechanisms — before any transfer occurs.

dax88's payment processing partners operating Indonesian bank integrations (BCA, BRI, BNI, Mandiri, and others) process transaction data within Indonesia's domestic banking infrastructure where required by those institutions' regulatory frameworks.

Data Retention

dax88 retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law and our licensing obligations. The following retention guidelines apply:

• Active Account data (identity, contact, financial, gaming activity): retained for the duration of your active Account and for a minimum of five (5) years following Account closure, in accordance with standard anti-money-laundering record-keeping requirements applicable to internationally licensed gambling operators.
• KYC documents (ID copies, proof of address, selfie images): retained for a minimum of five (5) years from the date of verification or the date of Account closure, whichever is later.
• Transaction records (deposit and withdrawal history in IDR): retained for a minimum of five (5) years from the date of each transaction.
• Support communications (chat logs, email records): retained for a minimum of two (2) years from the date of the last communication in each case.
• Marketing preference records: retained until you withdraw consent or close your Account, at which point marketing preferences are flagged as suppressed and retained for a further two (2) years as evidence of the consent record.
• Technical logs (IP addresses, session data): retained for a maximum of twelve (12) months from the date of collection, unless specific security investigations require extended retention.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in accordance with dax88's data deletion procedures.

Security Measures

dax88 applies industry-standard technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and dax88 servers. Every session on dax88.cam is encrypted end-to-end.
• Encryption at rest for sensitive data categories including KYC documents, payment account identifiers, and authentication credentials stored in dax88's databases.
• Role-based access controls ensuring that dax88 employees and contractors can access Personal Data only to the extent required for their specific job function. Access to KYC data is restricted to compliance and verification personnel.
• Multi-factor authentication required for all dax88 internal system access to production data environments.
• Regular security audits and penetration testing conducted by independent third-party security firms to identify and remediate vulnerabilities in the dax88 Platform and infrastructure.
• Incident response procedures in place to contain, investigate, and notify affected users in the event of a data security incident, in accordance with applicable regulatory notification requirements.

While dax88 takes every reasonable measure to protect your data, no internet transmission or digital storage system can be guaranteed to be 100% secure. You also have a responsibility to maintain the security of your Account by using a strong, unique password and not sharing your login credentials with any third party.

Cookies & Tracking Technologies

dax88 uses cookies and similar technologies (including local storage objects, session tokens, and pixel tags) to operate and improve the Platform. The cookies used by dax88 fall into the following categories:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies maintain your login session, store your currency preference (IDR), and prevent cross-site request forgery (CSRF) attacks. They cannot be disabled without breaking Platform functionality.
• Functional Cookies: Remember your Platform preferences, such as language display settings and responsible gaming tool configurations (deposit limits, session alerts). These cookies persist across sessions to improve your experience.
• Analytics Cookies: Allow dax88 to measure how the Platform is used — which pages are visited most frequently, how users navigate between sports betting, casino, and slot sections, and where technical errors occur. This data is aggregated and anonymized wherever possible.
• Fraud Prevention Cookies: Used by dax88's security systems to detect unusual access patterns, identify device fingerprints associated with known fraudulent activity, and flag multi-Account usage. These cookies are a compliance requirement under our anti-money-laundering obligations.

dax88 does not use advertising or behavioral tracking cookies to build profiles for the purpose of selling to third-party advertisers. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from logging into your Account.

Your Privacy Rights

Subject to the conditions and limitations set out in applicable data protection law, you have the following rights with respect to your Personal Data held by dax88. To exercise any of these rights, contact us using the details in Section 15.

dax88 will respond to all valid data rights requests within 30 calendar days of receipt. Where a request is complex or dax88 receives a high volume simultaneously, we may extend this period by a further 60 days — in which case you will be notified of the extension within the initial 30-day period.

Minors

dax88 is strictly an adults-only platform. No person under the age of 21 years is permitted to register an Account or use any dax88 service. dax88 does not knowingly collect Personal Data from individuals under 21 years of age.

If dax88 discovers or has reasonable grounds to believe that an Account has been registered by a person under 21, the Account will be immediately suspended, KYC verification will be required, and if the account holder is confirmed to be under 21, the Account will be permanently closed. Any real-money balance will be handled in accordance with our underage gambling policy and applicable regulatory requirements.

If you are a parent or guardian and believe that a person under 21 in your care has registered an Account on dax88, please contact us immediately using the details in Section 15. We will prioritize investigation and closure of any underage Account.

Changes to This Privacy Policy

dax88 reserves the right to update this Privacy Policy at any time. When material changes are made — such as the introduction of new data processing purposes, changes to third-party sharing arrangements, or updates to retention periods — dax88 will publish the revised Policy at this URL with an updated Effective Date.

Where changes are significant, dax88 will notify active Account holders via email and/or in-platform notification at least 14 days before the new Policy takes effect, giving you the opportunity to review the changes and, if you do not agree, close your Account before the revised Policy applies.

Your continued use of the dax88 Platform after the Effective Date of any revised Policy constitutes acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how dax88 handles your data.

Contact & Complaints

For all privacy-related inquiries, data rights requests, or concerns about how dax88 handles your Personal Data, please contact our Data Protection team through the following channels:

• Email: [email protected] — please include the subject line "Data Privacy Request" and describe your request clearly.
• Live Chat: Available 24/7 through your Account dashboard. Our Indonesian-speaking support agents (WIB, UTC+7) can route privacy requests to the appropriate team.

dax88 aims to acknowledge all privacy requests within 5 business days and provide a substantive response within 30 calendar days. If you are unsatisfied with dax88's response to a privacy complaint, you have the right to escalate your complaint to the relevant supervisory authority under the data protection framework applicable in the jurisdiction of our primary gaming license.

For responsible gaming concerns, self-exclusion requests, or if you believe gambling is causing harm, please visit our dedicated Responsible Gaming page for tools and support resources.